Frequently Asked Questions

Sydney Commercial Laundry is a B2B commercial laundry subscription service that provides scheduled pickup and delivery laundering for Sydney businesses. We handle your linen, towels, and uniforms — collecting them from your premises and returning them clean, fresh, and neatly packaged on schedule.

We currently service Greater Sydney including CBD, Inner East, Inner West, South Sydney, and North Shore suburbs. Covered areas include Sydney CBD, Surry Hills, Newtown, Leichhardt, Alexandria, Zetland, Pyrmont, Ultimo, Glebe, Chippendale, Redfern, Waterloo, Darlinghurst, Potts Point, Kings Cross, Paddington, Bondi Junction, North Sydney, Neutral Bay, Crows Nest, St Leonards, Chatswood, Mascot, Botany, and Rosebery. Contact us for current route availability in your area.

We handle towels, bath linen, bed linen, uniforms, capes, tablecloths, napkins, robes, pillow covers, and light dry cleaning depending on your plan. Contact us if you have specific linen types to confirm eligibility before subscribing.

Yes — Professional includes 2 free dry-clean/ironing items per week (~$60 value), Powerhouse includes 5 (~$150 value), and Enterprise up to 8 (~$240 value). Essentials and Momentum focus on standard commercial laundering. Contact us to discuss specific dry cleaning requirements.

We use commercial-grade, high-temperature laundering processes appropriate for each linen type. For medical and childcare clients, our processes meet the relevant hygiene standards. We can provide detailed process documentation for compliance purposes on request.

There is no minimum contract length. You can cancel anytime with 30 days notice. We believe in earning your business every month — not locking you in.

Weekly subscription billing is processed securely via Stripe. Your plan renews automatically on your billing date. You can access all invoices, payment history, and manage your billing details via your customer portal.

All listed prices are in AUD and exclude GST. GST (10%) is applied at checkout and is clearly shown on every invoice.

If you occasionally exceed your plan volume, overage is charged at a flat $4.50/kg on every plan — a heavily discounted partner rate. Unused kilos don't roll over week to week. If you consistently exceed your limits, we recommend upgrading your plan. You can upgrade at any time via your customer portal.

Yes — you can upgrade anytime, with no penalty. Log in to your customer portal, go to the Billing section, and select your new plan. The upgrade takes effect from your next billing day, and we prioritise your increased volume straight away.

Yes — we just ask for 30 days' notice, the same notice period as cancellation. We roster staff, vehicles and machine capacity weeks in advance based on your plan, which is why downgrades take effect on the first billing day after the notice period. You can request a downgrade via your portal or by emailing info@sydneycommerciallaundry.com.au.

No. There are no setup fees on any plan. You simply subscribe and we organise the rest, including scheduling your first pickup.

Once you subscribe, we set up your recurring pickup schedule based on your preferred days and time window. You can also request extra pickups or reschedule existing ones via your online portal at any time.

You can reschedule pickups via your online portal up to 24 hours before the scheduled time. For urgent changes, contact our team directly by phone or email.

If you miss a scheduled pickup, contact us and we will arrange the next available pickup slot. Missed pickups do not roll over but our team will do our best to accommodate you on the next available route.

No sorting required. Place your linen in the supplied collection bags and our driver will handle the rest. We provide collection bags for all plans. Separate heavily soiled items where practical.

Processed linen is returned neatly folded and packaged in clean plastic bags, labelled by type. Bed linen, towels, and uniforms are packaged separately for easy sorting on your end.

Our drivers will deliver to your nominated access point at ground level. For buildings with specific access requirements, please advise us at signup so we can make arrangements with your route driver.

Your customer portal lets you view and manage pickup schedules, request extra pickups, access invoice and payment history, manage team user access, update billing and payment details, and view usage reports.

Yes. We can service multiple locations under one subscription — your included weekly kilos are shared across sites. Enterprise plans support unlimited locations with custom routing and consolidated billing across all sites.

Yes — team access to your customer portal is available on all plans. Enterprise plans include unlimited team users with role-based access controls. Contact us if you need help setting up additional users.

Visit app.sydneycommerciallaundry.com.au and log in with the email and password used at signup. If you have forgotten your password, use the "Forgot password" link on the login page.

You can cancel your subscription at any time via the Billing section of your customer portal. Cancellations require 30 days notice. Your service continues until the end of the notice period.